Payment Policy
At Roberts Clothing, we strive to provide a seamless and secure payment process for our customers. This Payment Policy outlines the methods, terms, and conditions related to payments made on our website (https://robertsclothing.com/).
1. Accepted Payment Methods
We accept the following payment methods for your convenience:
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Visa
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Mastercard
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American Express
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Union Pay
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Google Pay
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Apple Pay
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Shop Pay
All payments are processed in GBP (£). Please ensure your payment method supports transactions in this currency to avoid any issues during checkout.
2. Payment Security
We prioritize the security of your financial information. Our website uses SSL (Secure Sockets Layer) encryption to protect your data during transmission. Additionally, all payments are processed through trusted third-party payment gateways, ensuring your details are handled securely and confidentially.
3. Payment Authorization
When placing an order, your payment method will be authorized at checkout. Funds will be charged upon order confirmation. In cases where the authorization fails, your order will not be processed, and you will be notified immediately to provide an alternative payment method.
4. Taxes
All prices displayed on our website include applicable taxes. There are no hidden charges. If you require an invoice for your purchase, please contact us at info@robertsclothing.com.
5. Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase. Please ensure that the email address provided during checkout is accurate.
6. Failed or Declined Payments
In the event of a failed or declined payment, we recommend:
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Checking the details entered during checkout for accuracy.
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Ensuring your card has sufficient funds or is not expired.
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Contacting your bank or payment provider if the issue persists.
If your payment cannot be processed, your order will remain incomplete, and no charges will be applied.
7. Refunds
Refunds, if applicable, will be issued to the original payment method used at checkout. Please refer to our Return Policy for more details on refund eligibility and processing times.
8. Fraud Prevention
For your protection, all transactions are subject to verification and fraud prevention checks. Orders flagged as suspicious may require additional information or documentation before they are processed. If we cannot verify your payment, the order may be canceled.
9. Company Information
Store Name: Roberts Clothing
Address: 31 Old Ford Rd., London E2 9PJ, United Kingdom
Email: info@robertsclothing.com
Phone: +447893944268
Customer Service:
Monday to Friday: 09:30 AM - 06:00 PM (GMT)
Saturday: 11:00 AM - 05:00 PM (GMT)